Patient Notice

We need to continue to do what we can to keep people safe from catching Covid-19.

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Patient Participation Group

We would like to know how we can improve our service to you and how you perceive the Practice and our staff.

To help us with this, we have set up a Patient Participation Group so that you can have your say. We will ask the members of this group some questions from time to time, such as what you think about our opening times or the quality of the care or service you have received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long-term conditions and people from non-British ethnic groups.

Your Practice Needs You

What is a patient participation group (PPG)?

  • A PPG is a group of volunteers (registered patients) who work in partnership with their practice to 
  • Offer the patient perspective on the services that are provided
  • Helping shape and improve service to patients and needs of different communities
  • Improve communication between The Colne Practice and its patients
  • Encourage patients to take more responsibility for their health
  • Help organise health promotion information and events
  • Gather feedback from patients
  • Provide practical support to help implement change
  • Find out about national issues and changes to the NHS
  • Make a positive difference to both patients and the practice
  • The PPG would meet with the practice manager and key lead staff regularly.

What should the PPG be?

  • Self-organised and patient led
  • Confident in its ability to challenge the practice
  • Able to have an open dialogue with the practice through the Practice Manager or Head of Reception

What the PPG should not be?

  • A forum for complaints
  • A doctor’s fan club
  • A time-consuming activity for practice staff

Benefits to the Patients

  • Patients will be more responsible for and take an active interest in their own health.
  • Patients will have a better understanding and knowledge of the practice and its staff and how it must operate within the structure of the NHS. 
  • Patients will have a forum to for positive ideas and voicing concerns. 
  • PPGs can offer some peer support to patients in managing their conditions, making healthy choices and accessing information

Benefits to the Surgery

  • The practice will be able to plan services jointly with patients
  • Get closer to the community for whom they care
  • Help patients with non-medical and social care issues
  • Get help from patients to meet targets and objectives
  • Have a forum to voice ideas and concerns

If you wish to participate please contact the Practice or complete the online form by clicking on the button shown below

OR: if you prefer, you can download the sign-up form below, print it out, fill it in, and post it to the Practice, put it through the letterbox, or hand it to a Receptionist.

Download the pdf version of our sign up form

We aim to acknowledge your request within a few days.

Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature.

The National Association of Patient Participation

This association aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P. Find out more about them click here.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.