From 1st February 2025, we are introducing Blended Triage to improve access to urgent appointments.
All urgent appointment requests will be reviewed by our Duty Doctor before being booked, based on clinical need. To request an urgent appointment, patients must complete an online form via our website or with assistance from our reception team. This change ensures patients receive the right care more efficiently.
Routine appointments with GPs, nurses, physiotherapists, and pharmacists will continue to be booked directly through reception OR can be requested by completing and submitting
the online form.
Routine apPT. | Same-day urgent apPT. | home visit APPT. |
Please complete an online form. | Please complete an online form. The completed form will be reviewed by our Duty Doctor. | Please call our practice reception (01923 776295) before 11:00. |
Please visit and call our practice reception (01923 776295) at 08:00. | Please visit and call our practice reception (01923 776295) who will be able to complete the online form and submit this to our Duty Doctor. | Our reception team will enquire as to the reasons for your home visit request. |
If seeking a GP appointment, we aim to offer an appointment with your assigned GP within 14 days or with another GP within 10 days. | You may be signposted to your Community Pharmacy (local Chemist) to treat one of seven common medical conditions as part of the Pharmacy First scheme. | Same-day urgent Home visit appointments are undertaken by your assigned GP, or duty GP, between 14:00 to 14:30. However, this time can vary depending on service capacity. |
The following appointments are available: Nurse Practitioner, Physio, Pharmacist, Nurse, GP. | The following appointments are available: Nurse Practitioner, Physio, Pharmacist, Nurse, GP. | Patients reporting life-threatening emergencies or serious health conditions are NOT SUITABLE for home visits. |
Can I book an appointment through my NHS app?
We are in the process of updating our electronic patient appointment system and, in the near future, we will be able to offer you the opportunity to book a routine appointment directly through your NHS app.
Should I seek an appointment if I have serious medical symptoms?
Our Reception team (Care Navigators) cannot provide specific medical advice.
However, if they assess that you have a life-threatening medical emergency or symptoms suggesting a serious health condition, they may consult the duty doctor to check if a same-day urgent appointment would be appropriate or whether you should attend Accident & Emergency or RING 999 and ask for an Ambulance.
For more information about understanding whether your symptoms are serious, please see here.
Get help for your symptoms – NHS 111
For real life-threatening emergencies | For immediately serious conditions |
RING 999 and ask for an Ambulance | Attend Accident & Emergency |
Examples include: Chest pain (suspected heart attack) Suspected stroke Suspected meningitis Anaphylactic shock (severe allergy) Heavy bleeding or deep lacerations Fluctuating levels of consciousness or completely unconscious Difficulty breathing or stopped breathing with a change in colour New seizure, fit or uncontrollable shaking | Examples include: A fever and lethargic (drowsy) child A feverish and floppy (unresponsive) infant Difficulty breathing Sudden, severe abdominal pain Accidental or intentional overdose of medication Trauma (including falls) and possible broken bones or road traffic accident |
How do I cancel an appointment?
Patients who discover that they are unable to attend their appointment are requested to contact our GP surgery to cancel the appointment.