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What is a patient participation group (PPG)?

  • A PPG is a group of volunteers (registered patients) who work in partnership with their practice to 
  • Offer the patient perspective on the services that are provided
  • Helping shape and improve service to patients and needs of different communities
  • Improve communication between The Colne Practice and its patients
  • Encourage patients to take more responsibility for their health
  • Help organise health promotion information and events
  • Gather feedback from patients
  • Provide practical support to help implement change
  • Find out about national issues and changes to the NHS
  • Make a positive difference to both patients and the practice
  • The PPG would meet with the practice manager and key lead staff regularly.

What should the PPG be?

  • Self-organised and patient led
  • Confident in its ability to challenge the practice
  • Able to have an open dialogue with the practice through the Practice Manager or Head of Reception

What the PPG should not be?

  • A forum for complaints
  • A doctor’s fan club
  • A time-consuming activity for practice staff

Benefits to the Patients

  • Patients will be more responsible for and take an active interest in their own health.
  • Patients will have a better understanding and knowledge of the practice and its staff and how it must operate within the structure of the NHS. 
  • Patients will have a forum to for positive ideas and voicing concerns. 
  • PPGs can offer some peer support to patients in managing their conditions, making healthy choices and accessing information

Benefits to the Surgery

  • The practice will be able to plan services jointly with patients
  • Get closer to the community for whom they care
  • Help patients with non-medical and social care issues
  • Get help from patients to meet targets and objectives
  • Have a forum to voice ideas and concerns

Please ask at reception for further information

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